Terms of service

Petra Aroma Terms of Service

Welcome to Petra Aroma! By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. General Information

  • Petra Aroma provides natural products and wellness services through our website. By purchasing from us, you acknowledge and agree to our Terms of Service.

2. Product Information

  • We strive to provide accurate descriptions and images of our products. However, due to the handmade and natural nature of our items, slight variations may occur.
  • All products are intended for external use only, except for our Bija Oil. For all products, consult a healthcare professional if you have allergies or sensitivities to any ingredients.

3. Orders and Payments

  • Payment: Payment is due at checkout. We accept major credit cards, PayPal, and other methods as displayed on our site.
  • Order Confirmation: Once an order is placed, you’ll receive a confirmation email. If you do not receive a confirmation, please contact us.
  • Pricing: Prices are listed in USD and are subject to change. We reserve the right to adjust prices without prior notice.

4. Shipping and Delivery

  • We currently ship to the USA and Puerto Rico. Shipping fees are calculated at checkout.
  • Processing Time: Orders are typically processed within 3-4 business days. Shipping times vary based on location.
  • International Shipping: For orders shipped internationally, customs fees and import duties are the responsibility of the buyer.

5. Returns and Refunds

  • General Policy: We do not accept returns or provide refunds except for items that arrive damaged.
  • Damaged Products: If your item arrives damaged, please notify us within 5 days. We offer a replacement or full refund upon verification (see our Refund Policy for details).

6. Intellectual Property

  • All content on this website, including text, images, graphics, and logos, is the property of Petra Aroma and is protected by copyright and trademark laws.
  • You may not reproduce, distribute, or use any content without our prior written permission.

7. Limitation of Liability

  • Petra Aroma is not liable for any indirect, incidental, or consequential damages that arise from the use or inability to use our products.
  • All products are sold as-is without any warranty, express or implied, unless specifically stated otherwise.

8. Privacy

  • We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details on how we collect, use, and safeguard your data.

9. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. By continuing to use our services, you agree to be bound by the revised terms.

10. Contact Us

By purchasing from Petra Aroma, you agree to these terms. Thank you for choosing us for your wellness needs!